Taka12 Privacy Policy — Your Data Is Our Responsibility

1What Information We Collect

When you register with taka12 and use our services, we collect certain personal information that is necessary for your account security, service quality, and legal compliance. We never collect more information than is required.

Type of Information	When It's Collected	Why It's Needed
Name, date of birth	At the time of registration	Identity Verification (KYC)
Mobile number, email	At the time of registration	Account Communication & Security
National ID / Passport	During KYC Verification	Age & Identity Verification
Payment information (Mobile Banking/Nagad number)	Deposits/Withdrawals	Transaction Processing
Device and browser information	During Site Visits	Security & Fraud Prevention
IP Address & Location	At the time of login	Unauthorised Access Prevention
Gaming Activity & History	While Playing Games	Service Quality Improvement & Audit

2How We Collect Your Information

Taka12 may collect your information in several ways. Directly — through information you provide yourself, such as registration forms, KYC uploads, or live chat. Automatically — through cookies, log files, and tracking technologies that record how you use the site. From third parties — limited data may also be received from payment gateways or identity verification providers.

• Information provided directly during registration and login.
• Browsing behaviour via cookies and session tracking.
• Transaction confirmation details from payment processors.
• Identity verification data from KYC service providers.
• Customer service communication records (chat and email).

3How Your Information Is Used

Taka12 uses your information only for specific, legitimate purposes. Your data is never sold to third parties under any circumstances. Below is a breakdown of how we use your information:

1. Account Management: To create, verify, and secure your account.
2. Transaction Processing: To ensure deposits and withdrawals are processed correctly.
3. Customer Service: To respond to your questions and resolve any issues.
4. Security: To prevent fraud, money laundering, and unauthorized access.
5. Legal Obligations: To meet the requirements of regulatory authorities.
6. Service Improvement: Data analysis to improve your experience.
7. Promotional Communications: To send you offers and updates with your consent.

4Cookie Policy

Taka12 uses cookies to enhance your browsing experience and maintain site security. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential Cookies: These cannot be disabled as they are required for login sessions and security.
• Analytical Cookies: To monitor site usage (Google Analytics).
• Preference Cookies: To remember your language and display preferences.
• Marketing Cookies: To show relevant advertisements (with your consent only).

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect certain site functionality.

5Data Sharing & Third Parties

Taka12 may share your information with third parties only in specific circumstances and in strict compliance with our privacy policy and security standards. All partners working with us are required to uphold the same privacy standards we do.

• Payment Processors: Mobile Banking, Nagad, Rocket — solely to process transactions.
• KYC Verifier: Licensed agency for identity verification.
• IT Service Providers: Server hosting and cybersecurity services.
• Regulatory Authority: Government authorities where legally required.
• Analytics Services: Aggregate (non-personal) data analytics providers.

6Data Security Technology

Taka12 employs industry-leading technology to keep your data secure. Our privacy commitments are backed not just by policy, but by technical safeguards — and our security systems are regularly audited by independent third parties.

• 256-Bit SSL/TLS Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An extra layer of protection for your account.
• Firewall & DDoS Protection: Prevention of Cyber Attacks.
• Encrypted Database: Stored data is kept in a secure format.
• 24/7 Security Monitoring: Unusual activity detected instantly.
• Regular Penetration Testing: Identifies vulnerabilities and resolves them.

7Data Retention Period

Taka12 does not retain your data beyond what is necessary. As a general rule, all information is kept for as long as your account remains active. After account closure, certain data may be retained for up to five years to meet regulatory obligations. Once that period expires, data is securely deleted or anonymised.

8Your Rights

Under taka12's privacy policy, you have full control over your own data. You can exercise any of the following rights by contacting us at any time:

• Right to Access: You can find out what personal information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information.
• Right to Erasure: You may request deletion of your data within legal limits.
• Right to Restrict Processing: You can restrict how your information is used for specific purposes.
• Right to Withdraw Consent: You can opt out of marketing communications at any time.
• Right to Complain: You may file a complaint regarding a data protection breach.

9Protection of Minors' Data

Taka12 is strictly for users aged 18 and above. We do not knowingly collect information from minors. Our KYC verification process ensures that all users meet the minimum age requirement. Should any data from a minor be collected inadvertently, it will be deleted immediately upon discovery and the associated account will be closed.

10Policy Updates & Contact

Taka12 reserves the right to update this privacy policy when necessary. For any significant changes, we will post a notice on the website and notify you at your registered email address. Continued use of the site after any changes constitutes acceptance of the updated policy.